Orders
What payment methods do you accept?
We accept PayPal (Visa, Mastercard, Amex, Discover supported) with full buyer protection.
Can I change or cancel my order?
Yes — within 12 hours of ordering. Email support@glowupwigs.com ASAP.
Shipping
How long does delivery take?
US: 3–5 business days · UK/EU: 5–7 days · Canada: 7–12 days · Other: 10–20 days. Orders ship within 24–48 hours.
Is shipping free?
Yes on US/EU orders over $99. See the Shipping Policy for full rates.
Wigs & Sizing
How do I choose the right size?
95% of women fit our Average cap (21–22.5 inch circumference) with adjustable straps. Measure around your head above the ears.
Human hair vs synthetic?
Human hair looks/feels most natural and can be dyed and heat-styled (lasts 1–3 years). Synthetic is pre-styled and budget-friendly (lasts 6–12 months).
What is HD lace?
Ultra-thin transparent lace that blends invisibly with all skin tones for an undetectable hairline.
Wig Care
How often should I wash my wig?
Every 7–10 wears with sulfate-free shampoo in cool water, then air dry on a wig stand.
Can I heat-style?
Human hair: yes, up to 350°F with heat protectant. Synthetic: only if heat-resistant (check the product page).
Returns
What is your return policy?
30-day returns on unworn wigs in original packaging. See Returns & Refunds.